Refund Policy | Spiring Energy
Refund Policy ‒ Spiring Energy $0 Bills Plan
As an expression of interest to the Spiring Energy $0 Bills Plan, customers are required to pay a AUD$100 refundable deposit. This policy outlines the conditions under which refunds may be requested.
1. Refund Eligibility Conditions
You are eligible for the refund of the AUD$100 deposit under the following conditions:
(a) Cancellation Prior to Full Deposit Payment
You may cancel at anytime before paying the Full Deposit Payment.
(Full Deposit Payment: After paying the AUD$100 to secure your spot, you will proceed to confirm the installation equipment and sign the contract. At this stage, a 10% deposit for
confirmation of the order of the total price (minus the initial AUD$100) is required. Once the
10% full deposit is paid, you acknowledge and accept all details of the proposal, quoted price, and the services we will provide. Thereafter, strictly limited refunds will be offered in accordance with the Australian Consumer Law and the terms of the Installation Contract.)
(b) Installation Delay
If installation is not completed within 45 days from the date of Full Deposit Payment and confirmed installation scheduling, you may contact us to request:
1. A full refund of your AUD$100 deposit; and/or
2. AUD$300 delay compensation, subject to verification and approval.
However, eligibility for refund and compensation is subject to the following exceptions. Compensation will not be applicable if the delay is caused by factors beyond Spiring Energy’s reasonable control or acts of the customer, including but not limited to:
1. Customer unavailability: Failure to provide access to the property on the scheduled
installation date, or failure to respond to scheduling requests in a timely manner.
2. Site Conditions: Unforeseen structural issues, electrical non-compliance (e.g.,
switchboard upgrades required), presence of asbestos, or other site-specific hazards that prevent immediate installation.
3. Customer-Requested Changes: Delays caused by the customer requesting
changes to the system design, equipment, or installation date after the initial confirmation.
4. Pending Approvals: Delays caused by the customer’s failure to sign necessary
documents or provide required information for grid connection (DNSP) or government approvals.
5. Force Majeure: Extreme weather conditions, natural disasters, or third-party grid
operator delays that render installation unsafe or impossible on the scheduled date.
2. Refund Request Process
To request a refund or compensation, please contact our support team at:
Email: contact@spiringenergy.com Please include:
1. Your order number
2. Registered name
3. Contact Details
3. Refund Method and Processing Time
Approved refunds will be returned to the original payment method used at the time of deposit. Refunds are typically processed within 7–14 business days after confirmation.
4. Exceptions
Refunds will not be given once installation has been completed, unless otherwise required by applicable laws or program terms.
Compensation eligibility may require verification of installation status and timeline records.
5. Policy Updates
Spiring Energy reserves the right to update or modify this Refund Policy at any time. Any changes will be published on our official website and will apply prospectively.